Professional Services
Management plans and consulting
services for your peace of mind
Our Professional Services are designed to simplify your business’ cloud journey, letting you get back to what you do best. By adding a Professional Services package to your cloud or colocation service, our 24/7 Cloud Engineering team takes charge of monitoring and managing your servers.
VIEW MANAGEMENT PLANS
Standard FREE Included as Standard |
Premium $149/mo Purchase Now |
Business $299/mo Purchase Now |
Enterprise $799/mo Purchase Now |
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Onboarding Support | ||||
System design consultation
Design suggestions in-line with our product offerings |
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Initial Operating system installation
Install of base ISO, please see website for choice |
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Managed migration of OS
Migration of services to us for non end of life products (cPanel, Windows, Linux) |
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Managed migration of database
Restoration of DB backup/dump |
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Rack and stack
Physical install of machines, patching them (within rack), plugging into power/UPS , providing remote access |
$150/hr | $150/hr | $100/hr | $100/hr |
Security | ||||
Server security hardening
Remove bloatware, set up of basic tenable/cloudlfare/crowdstrike monitoring (not managed), running OS updates at request |
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Managed DDoS protection
Standard DDoS protection |
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Managed Operating system updates
We will update OS to most recent version at request |
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Newer OS installation
We will upgrade OS to most recent version at request (You are responsible for ensuring application/data compatibility) |
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General Management | ||||
Server tuning & optimization
Number of hours a month at request, review of logs, resource usage, OS configuration |
4 Hours | 8 Hours | 8 Hours | |
cPanel & Plesk support
4 hours a month at request |
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Apache/Litespeed support
4 hours a month at request |
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Support with custom apps
8 hours a month at request* |
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Email Support
cPanel and Exchange - Troubleshooting inbound/outbound emails - Blacklisting/Whitelisting, filters, DNS, Restores, Syncing, Forwarding |
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Database Support
Most Major DBs (MySQL, Postgress, MariaDB, MSSQL) |
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Ad-Hoc/Other Support
Non standard support or smart hands, please reach out to us to see if we can support a product not listed |
$150/hr | $150/hr | 2 hr/month and then $150/hr | 2 hr/month and then $150/hr |
Overall management | ||||
Incident Support
Investigation for interruption to services we are providing and supporting |
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Service Request Support
Information for requests around products and services we are providing and supporting |
08:00 - 18:00 (AEST/AEDT) 24x7 - Best Efforts | 24x7 | 24x7 | 24x7 |
Phone Support
Phone support |
08:00 - 18:00 (AEST/AEDT) 24x7 - Best Efforts | 24x7 | 24x7 | 24x7 |
Dedicated Account Manager
Access to a dedicated account manager |
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Back up and DR | ||||
Backups and Restore Support
Support for purchased backup product |
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Network | ||||
VPN
VPN Setup for IPMI Connection |
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Public IP
Provisioning of public IP |
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Datacentre | ||||
Access to DC 24x7
Escorted access to the datacentre at request (24 hours notice, unless urgent) |
Best Efforts | |||
5GN Smart hands (Business Hours)
08:00 - 18:00 (Local to DC), All DCs except Perth & Auckland |
$230/hr | $230/hr | $230/hr | $230/hr |
5GN Smart hands (After hours)
18:00 - 08:00 (Local to DC), All DCs except Perth & Auckland |
$350/hr | $350/hr | $350/hr | $350/hr |
5GN Smart hands - Expedite Request
24x7 |
$200/hr | $200/hr | $200/hr | $200/hr |
3rd Party Smart hands
Perth (EQ - PE2) & Auckland (Vocus Albany) |
$315/hr | $315/hr | $315/hr | $315/hr |
24x7 Monitoring of racks and data hall
Monitoring of power and cooling on a per rack basis |
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Monitoring of racks and data hall
Patching server to switchport |
If your organisation does not have system administration expertise in-house, our Professional Services packages provide pro-active monitoring along with guaranteed support when you need it.
Intergrid’s Professional Services are delivered by an expert team with over 50 years of experience in the Australian cloud industry. In particular, our team consists of Red Hat Certified Engineers, AWS Certified Solutions Architects, VMware Certified Professionals and Cisco Certified Network Associates.
In addition, we offer in-house regulatory and data compliance consulting services with a specialist legal team providing support to highly regulated industries in their cloud transformation journey.
Unless a Professional Services package is purchased, all Intergrid services are ‘self-managed’. This means we look after your server’s hardware and its connection to the internet, but you manage all other aspects of your server environment. If you require support with your server’s operating system or third party applications, we are happy to assist although an ad-hoc professional services fee of $150 per hour applies.
Find out more about our services, network and infrastructure with our detailed solution guide and datasheets